Hotel service robots: delivery, reception & cleaning
Robots that move guest requests, not guests
Aobotics builds and configures 7 hotel service robot families — 3 lift methods, 12-month warranty — for properties that need fewer trips, faster amenity delivery and a calmer front desk: hotel delivery robots, room service robots, reception robots and hotel cleaning robots. Lift and PMS integration are planned as part of the deployment.
100-room pilot: 1–2 units · 3 lift methods · 12-month warranty · 24-hour response
- 53
- Factory products
- Quote
- Per project
- 24h
- Response time
Product lines
A full hospitality robot suite: delivery, reception and cleaning
Start with a hotel delivery robot, then add reception, restaurant service, cleaning or luggage as the property needs. Every unit shares one hotel automation and service workflow.
Delivery Hotel delivery robots
Amenities, towels, F&B, parcels and laundry moved from the service core to the guest floor without a staff round trip — an indoor delivery robot for hotel back-of-house routes.
Reception Reception and welcome robots
Welcome, wayfinding, check-in assistance and multilingual answers at the lobby — the hotel reception robot with PMS and lift hand-off.
F&B Restaurant Service Robot
Tray delivery and collection for restaurants and hotel F&B; 21.5-inch chest screen + 10.1-inch head screen.
Concierge Guide & Concierge Robot
Luggage guidance, wayfinding and multilingual guest answers, with an optional locker.
Cleaning Hotel Cleaning Robot
4-in-1 floor cleaning with auto water change and recharge for public areas and ballrooms.
Luggage Luggage & Transport Robot
Enclosed cabin and autonomous route for luggage and goods in hotels, airports and stations.
By property type
Start from your property type
Fleet sizing, lift strategy and integration scope differ by property. Pick the closest pattern.
All solutionsCity business hotel
100–180 rooms, two service lifts, peak breakfast and late check-in.
Resort & villa
Low-rise blocks, outdoor paths, long walking distances between outlets.
Serviced apartment
Long-stay guests, parcels, laundry and a lean front desk.
Airport & convention hotel
Large room count, 24-hour arrivals and multiple lift banks.
Sizing
Hotel type × rooms × fleet × payback
Size the pilot from room count and daily delivery volume, then confirm payback with the quotation and the property labour rate. The table is a planning assumption, not a quotation.
| Property type | Rooms | Pilot fleet | Daily robot tasks | Planning payback* |
|---|---|---|---|---|
| City business hotel | 100–180 | 1–2 | 18–35 | ~5–6 months |
| Resort & villa | 150–300 | 2–3 | 30–50 | ~5–8 months |
| Serviced apartment | 60–120 | 1–2 | 12–24 | ~8–9 months |
| Airport & convention hotel | 250–500 | 3–4 | 40–70 | ~6–8 months |
* Planning assumptions: 60% robot share, 10 minutes saved per task, USD 6/hour fully loaded labour, 26 operating days and a USD 2,600 per-unit project envelope, before service, spares and electricity. Confirm with a quotation and site data.
Factory catalog
Real products from our factory
Models, images and specifications below come from Aobotics’ own factory; every project is quoted per configuration and scope.
Hotel delivery
Hotel Delivery Robot — Dual Compartment
AOBOTETE
Contact for quotation
Reception
Reception Robot — Large-Model Dialogue
Aobo Reception Series
Contact for quotation
Food service
Delivery & Food Service Robot — PEIQIAOBO
PEIQIAOBO
Contact for quotation
Cleaning
Commercial Cleaning Robot — 4-in-1
Aobo Cleaning Series
Contact for quotation
Model overview
Ten starting configurations, one delivery model
From a single-compartment delivery unit to a full hotel suite, choose by task and building conditions. The final configuration and quotation are confirmed after the survey.
| Configuration | Best fit | Core specification | Quotation |
|---|---|---|---|
| AOBOTETE · single | 60–120 rooms; amenities and towels | 10.1-inch screen, single locked compartment, lift control | Contact for quotation |
| AOBOTETE · dual | 120–300 rooms; amenities, F&B, parcels | Two locked compartments, 10.1-inch screen, lift control | Contact for quotation |
| AOBOTETE · room service | Guest-requested delivery by phone or app | 10.1-inch guest screen, PMS/PABX notification, lift control | Contact for quotation |
| PEIQIAOBO | Restaurant / hotel F&B | 21.5-inch chest + 10.1-inch head screen, tray delivery | Contact for quotation |
| baluo-3.0 | Lobby welcome and wayfinding | 15-inch chest + 7-inch expression screen, optional locker | Contact for quotation |
| Concierge configuration | Lobby / exhibition guidance and Q&A | baluo-3.0 platform, multilingual dialogue, optional locker | Contact for quotation |
| Aobo Cleaning | Hotel public-area floors | 4-in-1 sweep / scrub / vacuum / dust, auto water and recharge | Contact for quotation |
| Aobo Disinfection | Public-area mist disinfection | Separate mist module, autonomous route, public-area operation | Contact for quotation |
| Aobo Transport | Luggage and goods transport | Enclosed cabin, autonomous route | Contact for quotation |
| Full hotel suite | Multi-task across floors and public areas | Delivery + reception + restaurant/cleaning/luggage, one lift/PMS/PABX plan | Contact for quotation |
Ten selected hotel configurations from a 53-product factory catalog; the full model list is available on request.
Capacity & payback
How many robots does your hotel need?
Use the room count, delivery frequency and round-trip time to estimate fleet size and payback before you request a quote.
- 53
- Factory products
- 5–7.5
- Tasks/hour at 10 min
- 12
- Month warranty
Sizing formula
Rooms × daily requests × robot share ÷ (active hours × 60 ÷ round-trip minutes)
Example: 100 rooms × 0.3 requests × 60% ÷ (8 × 60 ÷ 10) ≈ 1 unit
Adjust rooms, round-trip time and labour cost in the calculator.
Deployment
From site survey to live operation
A deployment is a small integration project, not a product shipment. These are the six gates we plan with your team.
- 01
Site survey
Floor plans, lift controller, Wi-Fi and service routes.
- 02
Configuration
Model, compartments, screen language and branding.
- 03
Integration plan
Lift method, PMS connector and PABX notification.
- 04
Pre-staging
Map build, lift rehearsal and task testing.
- 05
Training
Front desk, housekeeping and duty managers.
- 06
Go live
Pilot week, KPI review and service schedule.
Reference deployments
Industry reference cases
Composite deployment patterns for a 180-room city hotel, a 220-room resort and a 90-room serviced apartment. Planning assumptions, not named clients.
Industry reference · 2 delivery + 1 reception
Dubai city hotel — 180 rooms
Two delivery units and one lobby reception unit cover service-lift delivery, wayfinding and PMS/PABX notification. The six-week plan targets 24/7 amenity delivery.
Learn moreIndustry reference · 3 delivery + 1 cleaning
Phuket resort — 220 rooms
Three delivery units cover the main building and villa cluster; one cleaning unit handles the lobby and public areas across an eight-week deployment.
Learn moreIndustry reference · 1 delivery + 1 reception
Manila serviced apartment — 90 rooms
One delivery and one reception unit cover parcels, laundry and after-hours check-in support. The four-week plan is designed for a lean front desk.
Learn moreKnowledge base
Notes on hotel robot deployment and selection
Pricing, lift control, PMS and fleet sizing — written to compare suppliers, not to fill a brochure.
What Is a Hotel Robot? Types, Costs and Realistic Use Cases
A plain-language guide to hotel robots: what they do, the seven main types, what they cost in 2026, where deployments fail, and how to choose a first project.
Food Delivery Robot vs Waiter Robot: What Hotels and Restaurants Need
Tray-running waiter robots and hotel food delivery robots solve different jobs. Compare payload, navigation, hand-off, hygiene and cost before buying.
Hotel Cleaning Robot: Coverage, Cost and What It Cannot Replace
What hotel cleaning and disinfection robots actually clean, how much they cost in 2026, where they fail, and how to split tasks with housekeeping staff.
Hotel Delivery Robot: Payload, Navigation and the Delivery Workflow
How a hotel delivery robot carries amenities, navigates corridors, calls the lift and hands items to guests — plus the operating limits to test before buying.
Hotel Robot ROI: Formula, Payback and the Costs Buyers Miss
A practical ROI model for hotel robots: staff hours released, fully loaded labour cost, utilization, service and hidden costs, with a worked payback example.
Hotel Service Robot Types: 7 Categories and How to Choose
Delivery, room service, reception, concierge, cleaning, luggage and food-service robots compared by task, guest contact, operating load and first-project fit.
FAQ
Questions hotel teams ask first
Response within 24 hours · Talk to an engineer
How much does a hotel robot cost?
Every project is quoted per configuration and scope. The written quotation covers the unit, lift integration, PMS/PABX work, freight, duties and spare parts. Contact us for a current quotation; we do not publish a catalogue price.
How many robots does a 100-room hotel need?
Most 100-room hotels start with one delivery unit for one main shift, with staff fallback at peak. Add a second unit for two-shift coverage or redundancy during charging.
Can the robot take the service elevator?
Yes, if the lift controller supports dry contact, RS485 or an API and the property agrees the priority rule. A service lift is strongly preferred; the method is confirmed in a site survey.
How does the guest receive the delivery?
The guest is notified by room phone, app or the robot screen, then releases the compartment with a PIN or room-card tap. If the guest does not answer, the task returns to the front desk.
Do we need PMS integration to start?
No. Staff can create tasks on the robot console. A PMS connector improves the workflow by reading room status and writing a task reference, but it is not a prerequisite for a pilot.
What is the warranty and support model?
The standard warranty is 12 months for the platform under normal hotel use. Remote response is targeted within 24 hours on business days; the escalation path and spare-parts kit are agreed at handover.
Start a project
Send your floor plan and lift type
A short brief is enough to start: room count, floors, service lifts, PMS/PABX and the deliveries you want to move. We reply with a configuration and scoped quotation within 24 hours.
QuotationScoped per project
Warranty12 months
Tell us about your property
Share your property and the task. We reply with a configuration and a scoped quotation within 24 hours.